Whins was very accommodating when I called to book a table for 6 instead of their 4 people limit on website. Booked for afternoon tea for the first time so was not sure what to expect, especially seen as there was nothing on the website to tell me what was in the afternoon tea selection. On arrival was greeted at the door by a lovely lady who showed us to our table. When seated we had to wait for everyone to arrive and a male waiter was anxious for us to order. When we decided to order, for the finally person, I asked what was in the afternoon tea only to be told that he could not help me ordering food and that he’d take off anything I didn’t want. I realised he didn’t understand my question so again I rephrased the question explaining that I wished to know what would be served on the afternoon platter but again he told me he could not advise if he didn’t know what I want. I assumed this meant there was a choice so I asked “can I choose what is on the selection then?” And he said no. This went back a forth a few times with other questions. In the end we ordered and still didn’t know what to expect. We tried to order drinks but he told us “I don’t do the drinks” and walked off. We finally got table water and some other drinks but no one ever offered or showed us the list of“unlimited tea and coffee” they claim to offer. Still we enjoyed each other’s company and even though the waiter spoke to us oddly it gave us entertainment. For those of you who wish to know what is in the afternoon tea there is a selection of 3 mini sandwiches pesto and tomato, butter and cucumber and chutney with cress. In addition are scones with butter and strawberry jam, strawberries, blueberries and a selection of 3 cakes which were a brownie, lemon cake and carrot and ginger cake. The food was yummy until I got a shock when I took my second bite of my scone and felt a hard chip of something that I could not bite into. When I took it out of my mouth there was a chip from what I think was a porcelain plate. I tried to get someone’s attention but the staff were very busy so I waited until our male waiter was in ear shot to make him aware that I’d found this chip. He offered to replace my scone which I accepted.
We still had a lovely Mother’s Day afternoon which I’m very glad for but I felt I had to tell my experience so this doesn’t happen for others. I hope this review is good enough constructive criticism.
